After-Sales Service
After-Sales Service

Customer Service

FAQ

Customer Service

After-Sales Service Workflow and Management System

I. Purpose of After-Sales Service Management

To standardize after-sales service work, meet the needs of users, ensure that they can maximize their benefits of using our products, improve user satisfaction and trust in the products, increase product market share, and develop an after-sales service management system and workflow

II. Content of After-Sales Service

1. Regularly dispatch technical personnel to the site under normal working conditions to conduct performance testing and maintenance of equipment, eliminate hidden dangers, and resolve backlog issues;

2. When the system malfunctions, dispatch technical personnel to the site for maintenance in a timely manner. According to the requirements of the contract and technical agreement, repair or replace with corresponding spare parts for the user free of charge for various types of malfunctions or parts damage caused by quality problems such as product manufacturing, assembly, and materials during the warranty period;

3. For products that exceed their warranty period, free technical support will be provided to alleviate any lingering concerns of customers;

4. When the product is completed and the customer comes to the factory for acceptance, technical personnel will provide on-site training on the operation process and precautions;

5. Regularly organize personnel to visit users to understand the usage of the product, solicit their opinions and suggestions on the issues found during the use of the product, and conduct on-site inspections of the equipment to ensure its normal use;

6. Provide training to customers on the construction site, so that operators can operate proficiently and troubleshoot simple malfunctions;

7. If there are any unclear issues or malfunctions that affect normal operation during the operation process, the operator in charge will provide telephone service support in a timely manner;

Customer Service

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